Refund Policy

We are a custom goods company and proof 100% of our orders for FREE as a service to our customers by email. We never produce a job without you first seeing the artwork/layout and approving it first.

If there is a rare misprint or damaged print on our end, we always work with clients by replacing or refunding the item(s) when it was our error. (example: if a machine malfunctions and prints a distorted print, etc.) This is incredibly rare because we check every job, so rest assured that your items will be beautiful.

Refund Policy Procedure:

Let your salesperson know about the issue
We will work with you to find an amicable solution (refund/return/replacement)
Please let us know within 3 business days of receiving your order if there is an issue
When a refund is in order, we normally process them within 3 business days

2024 Advertising Specialties by AdSpecialtyProducts.com & West Palm Beach Screen Printing. All Rights Reserved.

Ad Specialty Products receives calls every day from potential and existing clients, usually marketing directors, looking for the next item to "wow" their committee at an upcoming meeting. What makes us different from other companies that will get a call for a single item and simply fill the order, is that the other firms are simply ORDER TAKERS. They will oftentimes fill your order even if there is a lower cost version of the same item, or an item that would be better suited to your company's logo. With Ad Specialty Products, we make sure that you always receive ALL the options for your upcoming order.

We work with clients in many different industries, including the U.S. Military and Military contractors. Some of the items that we regularly provide to the Army, Navy, Air Force, and Marines include custom 3D challenge coins (we've also sold these to police and fire) and custom embroidered command rockers, which are those little embroidered strips that are sewn upon naval uniforms. They are sometimes referred to as UIM tabs or command rockers. We are the best priced provider in the country for custom embroidered command rockers and challenge coins, and we provide digital mockups (proofs) of every order before production which our military customers really seem to enjoy. The Navy also enjoys our American made wooden pens with custom engraving upon the wood boxes and pens, because our artists are usually able to use a picture of their specific battleships and turn it into flawless engraving upon the wooden items. Military CONTRACTORS order all types of products from our catalog, with the most common items being beach towels and our incredibly high perceived value imprinted tote bags.

We deal with many types of schools as well, from elementary school programs, to middle schools, all the way through the finest private and public colleges and universities. We provide custom imprinted rulers, pens, pencils, drawstring backpacks, sling backpacks, laundry bags, drinkware and much more. One of the more basic but very nice items that we sold recently was some cell phone wallets that stick to the back of your phone and hold credit cards and ID cards. We now have the ability to sell these customized mobile phone wallets with RFID protection. All of these wallets are low cost and feature a large imprint area, onto which schools often choose to have us print their school crest.

Some of the coolest school items that we've sold were for fundraising, sports, or after school use. We especially enjoy selling promos for casino nights, cigar nights, or sports themed fundraisers, because we love to have a good time. For the perfect casino night, we sell custom poker chips, poker chip keychains, visors, and even imprinted playing cards. Cigar nights can be taken to the next level with our classic flip top wick lighters or cigar cutters. These are also a great idea for bachelor party giveaways, and for real estate agents when they sell a new home. Alternatively, our promotional items are also a great gift at first meeting for real estate agents when they are helping clients begin to search for houses for sale. We could speak all day upon the topic of our sports promotional giveaways, with literally HUNDREDS of items focusing on basketball, baseball, football, hockey, soccer, golf, bowling, tennis, softball, and more! Our friends over at West Palm Beach Screen Printing can tell you more about the power of sports promos!

Our large selection makes it easy for marketing and branding directors to easily fill their orders for pens, notepads, calendars, custom screen printed and embroidered trade show apparel and other office essentials. While walking around your local convention, you've probably unknowingly been handed one of our customized or custom shaped post it note stacks branded with the theme of the event or a company logo.

We make it easy for you to impress your colleagues with fresh promotional products ideas for every theme, so give us a call, simply tell us the upcoming theme, and let us handle your next branding project!